Terms and Conditions
Last Updated: August 2024
Welcome to ConvertOldTapes.co.uk. By using our services, you agree to the following terms and conditions. Please read them carefully before placing an order. These terms outline the relationship between you (the customer) and ConvertOldTapes.co.uk (the company).
1. **Services Provided**
ConvertOldTapes.co.uk offers digitization services for the following media formats: VHS, VHS-C, Video 8, Hi 8, Mini DV, Standard and Super 8 Cine Film (50ft reels), CD, DVD, Audio Cassette, Vinyl LPs, Photos (up to 20), Slides (up to 20).
These media can be converted to:
- Digital Download
- Memory Stick
- Cloud Storage (£11.50 per year)
2. **Order Process**
2.1 **Submission of Media:** Customers are responsible for securely packaging and shipping their media to ConvertOldTapes.co.uk. We recommend using tracked and insured shipping. ConvertOldTapes.co.uk is not liable for any loss or damage during transit to or from our facility.
2.2 **Inspection:** Upon receipt, all media will be counted and checked into our system.
2.3 **Conversion Process:** The media will be converted to the selected digital format. The quality of the final digital output is directly dependent on the condition and quality of the original media. ConvertOldTapes.co.uk cannot enhance or improve the original quality of the media. Some media may be unplayable, in which case, ConvertOldTapes.co.uk will notify the customer and refund the cost of conversion only.
2.4 **Completion and Return:** Once the conversion is complete, ConvertOldTapes.co.uk will not return the original media unless the customer specifically requests its return. If the customer wishes to have the original media returned, they must notify us at the time of order placement and cover the associated shipping costs. If no instruction is provided, ConvertOldTapes.co.uk will dispose of the original media responsibly, recycling where possible
### 3. **Pricing and Payment**
3.1 **Standard Pricing:** The standard price is £15 per item, except for larger cine reels, which will incur additional charges.
3.2 **Payment Terms:** Payment is required before the return of converted media. Payment can be made via credit/debit card, PayPal, or other methods as specified on our website.
3.3 **Non-Payment:** If payment is not received within 30 days of the invoice date, ConvertOldTapes.co.uk reserves the right to dispose of the original media and withhold the digital copies.
### 4. **Cloud Storage**
4.1 **Annual Fee:** Customers can choose to have their digital files stored in the cloud for £11.50 per year. This fee is charged annually and must be paid to maintain access to the stored files.
4.2 **Termination:** If the annual fee is not paid, access to the cloud storage will be terminated, and all files will be deleted after a 30-day grace period.
### 5. **Liability**
5.1 **No Liability for Loss or Damage:** ConvertOldTapes.co.uk assumes no responsibility or liability for any media that is lost, damaged, or destroyed, whether in transit, during the conversion process, or otherwise. Customers are advised to make copies of their media before sending it to us, if possible.
5.2 **No Warranty on Quality:** The quality of the converted media is dependent on the quality of the original media. ConvertOldTapes.co.uk does not guarantee any enhancement or improvement in quality.
### 6. **Content Liability**
6.1 **Prohibited Content:** Customers agree not to submit any media containing illegal, pornographic, or copyrighted content without proper authorization. ConvertOldTapes.co.uk reserves the right to refuse service and report such content to the appropriate authorities.
### 7. **Shipping and Handling**
7.1 **Customer Responsibility:** Customers are responsible for all shipping costs to and from ConvertOldTapes.co.uk. We recommend using tracked and insured shipping methods.
7.2 **Lost or Damaged Shipments:** ConvertOldTapes.co.uk is not liable for any media lost or damaged during shipping. Customers should ensure their packages are adequately insured.
### 8. **Privacy and Data Protection**
8.1 **Customer Information:** We collect and store personal information only for the purpose of fulfilling orders. This information will not be shared with third parties, except as required by law.
8.2 **Data Security:** Digital copies of media will be stored securely and deleted from our systems 30 days after the completion of the order unless the customer opts for cloud storage. We are NOT responsible if you fail to download the footage within this time.
### 9. **Governing Law**
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
### 10. **Amendments**
ConvertOldTapes.co.uk reserves the right to amend these terms and conditions at any time. Changes will be posted on our website and will take effect immediately.
### 11. **Contact Information**
For any queries regarding these terms and conditions, please contact us at:
- **Email:** help@convertoldtapes.co.uk
- **Phone:** +44 7985647982
- **Address:** 72 Penshurst Gardens, Edgware, HA8 9TU
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.